TERMS AND CONDITIONS OF SALE

Operator

Spraga Portugal Unipessoal, Lda

Registered Office

1250-038, Lisbon, Rua da Artilharia Um, 63b, Portugal

Registered Number

Portuguese Commercial Registry: 517303965

VAT Number

PT517303965

Email

info@spraga.com

  1. These Terms and Conditions (“Terms”) are issued in accordance with applicable Portuguese and European legislation and govern mutual rights and obligations arising from the Purchase Contract (“Contract”) concluded between Spraga Portugal Unipessoal, Lda (“Seller”) and a natural person (“Buyer”) via the Seller’s online shop available at spraga.pt (“Website”).

  2. The purchase of any product on the Website implies the acceptance of these Terms, which the Buyer agrees to have read and accepted in full.

  3. These Terms do not apply to buyers who are legal entities or individuals acting within their business activity or profession.

  4. The Contract is concluded in Portuguese language. Translations into other languages are for information purposes only. In the event of any discrepancies between the Portuguese version and any other translation, the Portuguese version shall prevail.

  5. The Seller may unilaterally amend these Terms without notice. Any change becomes effective only after publication on the Website and shall not affect rights and obligations arising under the previous version.

  1. The Buyer may access a user interface upon registration. Orders may also be placed without registration.

  2. Such registration presupposes the acceptance of these Terms and is free of charges for the user.

  3. The Buyer is obliged to provide true and complete information and update any changes without undue delay.

  4. Access to the user account is secured. The Buyer is responsible for maintaining the confidentiality of login credentials. The Buyer shall not allow third parties to use their user account.

  5. Whenever the User becomes aware that their user account is being used by third parties, they must immediately notify the Seller.

  6. The Seller may cancel the user account in case of prolonged inactivity (over 12 months) or breach of obligations. Availability of the user account may be interrupted due to maintenance.

  1. Product listings on the Website are not offers, but an invitation to contract, so there will be no Contract between the Seller and the Buyer before the order is expressly accepted by both.

  2. The Buyer’s order constitutes an offer to purchase the goods.

  3. To place an order, the Buyer fills in the order form, including selected goods, payment and delivery method. Before submission of the order, the Buyer may review it and edit it.

  4. Prices include VAT. They are valid while displayed unless individually agreed otherwise.

  5. Packaging and delivery costs are calculated based on the quantity of goods ordered and are clearly displayed to the Buyer on the Website before the order is placed.

  6. The Seller may request additional confirmation of the order, particularly for high value or suspicious orders.

  7. The Contract is concluded when the Seller sends the Buyer an order acceptance by email or another durable medium. A copy of these Terms shall be attached or otherwise made available in a durable format.

  8. The Buyer consents to communication by electronic means, including email and PDF.

  9. Images are for illustrative purposes unless stated otherwise.

  10. The Seller does not guarantee that the products displayed in the Website are available at the date of the order processing, since the order is processed only after confirmation of the corresponding payment.

  11. If any goods ordered are unavailable, or in cases of suspected fraud or system misuse, the Seller may cancel the affected order (in whole or in part). In such case, the Seller will inform the Buyer without undue delay and refund any payments received for the unavailable goods.

  12. For higher value orders, the Seller may verify Buyer identity.

  1. All payments shall be made in EUR using the payment methods made available on the Website from time to time.

  2. The Buyer must pay the purchase price and any related charges. Payment is considered complete upon crediting the Seller’s account.

  3. Unless expressly agreed otherwise, all orders require advance payment in full. Orders shall be processed and goods shall be dispatched only after full payment has been received by the Seller.

  4. Discounts cannot be combined unless expressly stated.

  5. Invoices shall be issued in compliance with tax regulations.

  1. Due to the perishable nature of the goods and for health protection reasons, the statutory right of withdrawal does not apply to the products sold via the Website, in accordance with Article 17(1)(d) of Decree-Law No. 24/2014 of 14 February. Accordingly, the Buyer may cancel an order only before dispatch confirmation has been sent, as a voluntary commercial policy of the Seller.

  2. The Seller may cancel the order before dispatch in cases where performance is not feasible or the Buyer previously breached contractual terms.

  3. If an order is cancelled in accordance with this section, the Seller refunds payments to the Buyer within 14 days using the same payment method.

  1. Delivery is available only to addresses supported by the Website at the time the order is placed. The Seller does not guarantee delivery to all geographic areas, and delivery availability may change from time to time.

  2. The Buyer must accept delivery to the designated address. Re-delivery or alternate delivery methods may incur additional costs. Special transport arrangements requested by the Buyer and carried out by a carrier not offered by the Seller are at the Buyer’s risk and cost.

  3. The goods shall be delivered within the time indicated by the delivery company, but no later than in 30 days. The Buyer is recommended to inspect the package upon receipt and, in case of visible damage, to take photographs, note the damage with the carrier and notify the Seller without undue delay.

  4. The Seller shall not be held liable for any delay not attributable to itself without prejudice to the Buyer’s statutory rights in case of non-delivery or excessive delay.

  5. Upon delivery, the Buyer must ensure that the goods, which are unpasteurised kombucha products containing live cultures, are stored under adequate refrigeration between +2 °C and +8 °C at all times.

  1. Rights and obligations regarding defective goods are governed by applicable provisions of Portuguese law, in particular Decree-Law No. 84/2021 of 18 October and Law No. 24/96 of 31 July (Consumer Protection Law). In summary, the Seller warrants that the goods supplied to the Buyer:

    • conform to the Contract and to their description on the Website;
    • are of satisfactory quality and suitable for the purposes for which goods of that type are commonly supplied;
    • are supplied in the agreed quantity; and
    • comply with all applicable legal and regulatory requirements.

  2. If the goods are faulty or mis-described, the Buyer may have statutory rights to a repair, replacement, price reduction, or refund. Those rights are not affected by any commercial warranty given in these Terms.

  3. The Seller may specify detailed procedures for making a claim (including an online form or dedicated email address) on the Website. Any such procedures will not limit the Buyer’s statutory rights.

  4. Alternative Dispute Resolution (ADR):

    In accordance with Law No. 144/2015 of 8 September, the Seller informs that, in the event of a dispute, the Customer may resort to an Alternative Dispute Resolution entity. For consumers resident in Portugal, the competent ADR entities may include, depending on the consumer’s place of residence and the nature of the dispute, the following entities:

    The full and updated list of competent ADR entities is available at www.consumidor.gov.pt.

  1. Ownership to the goods does not transfer before full payment of the purchase price is made.

  2. The Seller handles consumer complaints via email at info@spraga.com and shall provide information regarding the handling and outcome of the complaint to the Buyer via the same email address, unless another channel is agreed.

    In accordance with Portuguese law, the Seller also provides access to the Electronic Complaints Book, available at www.livroreclamacoes.pt, where the Buyer may submit formal complaints. This procedure does not limit any rights granted under applicable Portuguese consumer protection laws, including Law No. 24/96 of 31 July and Law No. 144/2015 of 8 September.

  3. The Buyer acknowledges their understanding of the risk of changes in circumstances (external events occurring after the contract is signed that put a disproportionate burden on one party and could not have been reasonably foreseen or influenced by that party), as well as the potential for non-performance by the Seller of its duties due to such a change.

  1. Personal data processing complies with Regulation (EU) 2016/679 (GDPR) and Law No. 58/2019 of 8 August.

  2. The Seller is the controller of the Buyer’s personal data and can be contacted at gdpr@spraga.com. Further information is provided in the Seller’s Privacy and Data Protection Policy.

  3. Users have the right to obtain confirmation as to whether their personal data is being processed and, if so, to access that data.

  4. Users may request the correction of inaccurate or incomplete personal data. This includes the right to have incomplete data completed by providing an additional statement.

  5. Users may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or if they have withdrawn their consent.

  6. Personal data will be kept for the duration of the contractual relationship and for the limitation periods of actions arising from the contract, as well as for the liabilities arising from the processing of such data.

  7. Buyer provides accurate personal data and updates it as necessary.

  8. Personal data is processed for Contract performance and customer communications, based on legitimate interest or consent.

  9. Blacklisted IPs or emails may be blocked to prevent fraud.

  10. Anonymised usage data may be used for service improvement.

  1. If any provision is invalid, it shall be replaced by a valid provision with similar intent.

  2. The Seller archives the Contract electronically and shall make it available to the Buyer upon request. These Terms are effective from 26 January 2026, are available at spraga.pt/en/terms-and-conditions/. They supersede the previous version of the Terms.

  1. Governing Law

    These Terms and any Contract for the sale of goods concluded under them shall be governed by Portuguese law, as established in Article 6 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

  2. Jurisdiction

    For the resolution of any dispute that may arise from access to or use of the website, as well as from the purchase of products, both parties submit to the jurisdiction of the courts and tribunals of the consumer’s domicile in Portugal.

Current version: 26 January 2026
Published at spraga.pt/en/terms-and-conditions/ on 26 January 2026.